Customer Service

Shipping

For our cufflinks and older products, we keep inventory on hand, and you should receive them within a week of ordering. As the 3D printing robots manufacture our new products, we can get them into your hands in week 2. For rings, due to the variety of finishes and sizes, we custom print each according to your needs, and could take 2-3 weeks. Download our printable ring size guide to ensure rings are the right fit.

Returns

We accept returns of any item up to 30 days after product receipt for a full refund for the price of the item (shipping fees not included). To receive a Return Authorization number (RA#), please email us. Any item returned without an RA# will not qualify for a refund.

Damages

We make sure that all of our items ship in excellent condition. However, if you should find that the item is broken or damaged, please contact us within 7 days of receiving your package. If the item is approved for return due to damages, we will replace it with no extra cost to you. Please contact us for further instructions.

Product Safety

Our products are made of metal and are meant for wearing. They should not be used as children’s toys and could be a choking hazard. Please keep away from electrical outlets or any other electricity conductive source. 

What is 3D Printing?

3D printing (or Additive Manufacturing) is a process of making a three-dimensional solid object of virtually any shape from a digital model. It is achieved by using an additive process, where layers of material are laid down in different shapes. In our case, powdered metal is mixed with the additive to bond the metal together which leaves our accessories with a really cool, rustic looking accessory that can only be made through this new technology.

 

Privacy Policy

What information do you collect from me and what is the purpose?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number and credit card information. Any information collected from you is used solely by GothamSmith and our shipping warehouse to complete your order. We also use this information as a way for us to improve your personal experience on our site. We do not sell or give away any of your information to any third-party company or source. We may send periodic emails informing you of a promotion or to ask you to participate in a contest or survey. You have the right to opt out of any emails by unsubscribing from our email list. 

Is my information safe?

We take great care in keeping your personal information safe when you place an order with GothamSmith. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database. After a transaction, your private information (credit cards, social security numbers, etc.) will not be stored on our servers. 

Thank you for your consent!

By using our site, you consent to our website privacy policy.